Customer Service

Our Customer Service department will address your questions and concerns promptly.  If you have any suggestions, contact us at:  customerservice@piecestheultimatecollection.com.

It is your responsibility to double check and verify that you have placed the correct order.  When you receive your order receipt, please check it to make sure it is what you ordered.  If the order receipt is incorrect, it is your responsibility to notify us immediately before we process your order.  If your order is not correct, please contact us immediately at customerservice@piecestheultimatecollection.com 

All orders are charged at the time of purchase.

Trust God™ is a registered Trademark of Pieces: The Ultimate Collection, Inc. Any use, of this Trademark, reproduction, modification, transfer, or transmittal of any work, for any purpose, in any form, or by any means, or likeness thereof without the expressed written permission and consent of Pieces:  The Ultimate Collection, Inc. is strictly prohibited.

Frequently Asked Questions

What is your return policy?

If for any reason you are not satisfied with our product, you may return the unused product within 5 days of receipt. All returns must include a copy of your shipping invoice and on the outside of the package, a return authorization number. You must obtain a return authorization number by contacting us at: returns@piecestheultimatecollection.com

There is a $5.00 handling and restocking charge for each item returned. Items returned without a return authorization number will not be accepted. If you have other questions regarding a return, please contact us at: returns@piecestheultimatecollection.com

Pieces: The Ultimate Collection, Inc.

Box 129

50 Palmetto Bay Road

Hilton Head Island, South Carolina 29928

Return to Questions

What if I received the wrong product?

If you received a product you did not order, please contact us at customerservice@piecestheultimatecollection.com

When you contact us, please have your include your shipping invoice number and tells us what you ordered and what you received. We shall be happy to solve the problem, because we appreciate your business.

When will I receive my order?

All items are shipped within 3 to 4 weeks of receipt of your order. Special orders may take a little longer. If for some reason your items can not be shipped timely, we will notify you of the delay.

Can I place a custom order?

Yes. Please contact us for particulars at: customerservice@piecestheultimatecollection.com

If I do not want to pay by credit card, can I still order?

Yes. If you would like to pay by money order, email us with your order request, and we will email you instructions. Please email us at: customerservice@piecestheultimatecollection.com

Can a not for profit organization purchase your products for a fundraiser?

Yes. Please contact us at: customerservice@piecestheultimatecollection.com

Do you sell wholesale?

Yes. Please contact us at customerservice@piecestheultimatecollection.com

Are all items in stock?

Our items are personally made after we receive your order.

What are your store hours?

We are open 24 hours a day, 7 days a week. Customer service will respond to e-mail within 24 hours of your inquiry. We are closed on holidays.

What are the care instructions for your products?

We list Care Instructions on the product pages of the website. Care Instructions are also attached to each item or Care Instructions are included in the package.

Do you ship to other countries?

We proudly ship to APO and FPO addresses. Our website shipping instructions include shipping to Canada. For all other countries, please contact us at: customerservice@piecestheultimatecollection.com

We do not share your information with any other company or service.

Is ordering by credit card safe?

We have secure, encrypted pages to accept your MasterCard and Visa orders. If you ever have a question, please contact us at:

customerservice@piecestheultimatecollection.com

How can I find out what conferences, conventions and convocations you will be attending?

Currently we do not have a calendar of events we will be participating in. If you are attending a conference and would like to know if we will be there, please email us. If you are attending a conference and you think we should know about it, please email us at: customerservice@piecestheultimatecollection.com

What is the size of the embroidery design?

All embroidery designs are done in proportion to the product. All designs are less than 4 inches.

Shipping and Handling questions?

Our prices include free handling and free standard shipping in the USA. For shipment outside of the USA please contact us at customerservice@piecetheultimatecollection.com

There is a $5.00 handling and restocking fee for each item returned.

How do I find out more about PEP?

Programs for Exceptional People (PEP) the non profit organization that does our shipping and processing can be reached at: (843) 681-8413.

Will I receive a response to my email?

We appreciate that you contact us. We respond to e-mails as quickly as possible Monday-Friday.

Will you be adding any new products?

Yes. Thanks to you we are always expanding our product line. We hope you will enjoy the products we are adding as much as you like our current line.

I have other questions that need to be answered, can I contact you?

We will be pleased to answer your questions and address your concerns. Please email us at: customerservice@piecestheultimatecollection.com